Sophia Hultman

Sophia Hultman

Technical Writer

Creating hardware and software documentation with key stakeholders to deliver quality resources to customers.

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About

Technical Writer with 4+ years of experience making complex hardware and software systems easier to understand. Works closely with engineers and cross-functional teams to create clear, structured documentation and improve how content is built, organized, and delivered. Focused on usability, scalability, and real-world impact.

Location Newton, Massachusetts
Email sophia.hultman99@gmail.com
Phone (781) 738-4528

Projects

User Manuals & Guides

  • Azenta Limfinity® Biobanking LIMS
  • AstraZeneca Cell Management
  • Aware Fingerprint & Knomi Face Capture

Service Procedures

  • CryoExchange Teach Procedures
  • BioStore FRU Procedure
  • Installation Operational & Performance Qualifications

Translations & Localizations

  • Romance (Spanish, French & Italian)
  • Slavic (Croatian & Slovakian)
  • Asian (Japanese & Korean)

Markup & Web

  • HTML
  • CSS
  • Markdown

Authoring & Documentation

  • MadCap Flare
  • MadCap Lingo
  • Archbee

Architecture

  • Company Rebrand Workflows
  • Greenfield Architectural Development
  • SVN Document Control Systems

Experience

Technical Writer II

Aware, Inc. - Burlington, MA

December 2024 - Present
  • Collaborated cross-discipline with Subject Matter Experts and key Stakeholders to review, edit, and publish documentation for external and internal users for Aware products.
  • Collaborated with Aware Inc.'s Marketing team to develop a standardized, customer-facing documentation template in MadCap Flare, aligned with Aware Branding Guidelines. This template is now adopted across all user manuals for all product families.
  • Recognized the need for a structured document management process at Aware. Conducted a gap analysis and developed a strategic roadmap to improve workflows. Evaluated, tested, and implemented tools such as MadCap Flare, DocuWare, and SharePoint to establish an end-to-end system covering content authoring, version control, review, approval, final release, and storage.
  • Identified the absence of a centralized, scalable repository for published documentation at Aware. Created an interim database in SharePoint to store and organize final document versions for company-wide access. Concurrently implemented DocuWare to establish a long-term, searchable database for maintaining up-to-date documentation.
  • Identified gaps in cross-functional collaboration between Product and Marketing at Aware, impacting customer deadlines.
  • Initiated and led weekly stakeholder meetings to align on product updates and release schedules, improving communication and ensuring timely customer-facing releases.
  • Assisted in writing API documentation, providing clear instructions and examples to help users understand and implement basic functionality.

Technical Writer II

Azenta Life Sciences - Burlington, MA

February 2024 - December 2024
  • Created SOPs that streamlined Service & Repair technician workflows, documenting hardware and software updates in collaboration with Azenta Service engineers to improve customer support.
  • Translation Expert: Managed manual translations using Lingo and Flare, coordinating raw content file exchanges and publishing translated materials to support global expansion.
  • Limfinity® Biobanking LIMS Expert: Wrote four software user manuals (60–400 pages) from the ground up, leveraging demo environments to document all functions with annotated visuals and Flare-based procedures, enhancing usability for researchers, clinicians, patients, and internal staff.
  • Evaluated software tools for video creation, CAD model design, and interactive documentation, presenting top recommendations to management to expand customer content offerings.

Technical Writer I

Aware Life Sciences - Burlington, MA

May 2021 - February 2024
  • Re-architected legacy LabVIEW-based test report parsing by rewriting in C#, reducing runtime by over 80%
  • Managed critical test network software by writing and scheduling SQL database sorting using PowerShell scripts to speed up global share-drive data collection
  • Supported emergency CAPA effort using Python and Minitab to analyze over 2,000 production units

Writing Center Tutor

UMass Amherst Writing Center - Amherst, MA

September 2018 - May 2021

Social Media Marketing Specialist

Taproots Arts and Insights - Shutesbury, MA

February 2019 - May 2020

Get In Touch

I'm always interested in discussing opportunities, questions, and projects.

Email sophia.hultman99@gmail.com GitHub github.com/shultman99 LinkedIn linkedin.com/in/sophia-h-6838b2124/ Website sophiahultman.com